Changelog

New updates and improvements to Wilmo.

Wilmo's consent card: Claude wants to connect to Wilmo. It can read tickets and messages, read reporting and Autopilot, and cannot change anything; organization Lunavik, all 4 teams

November 7, 2026

Wilmo in Claude, Organization Keys for the API, and Fixes

An organization admin can connect Claude to Wilmo so it reads tickets and reporting for every team, and one key now lets your own tools read every team through Wilmo's documented API.

She adds the gift and resolves the ticket: a skill named Christmas gift beside the ticket an automation opened for order #1187, with three steps done: Mug added at 0 kr, Internal note, Ticket resolved

November 4, 2026

Automations for Alma, Zendesk in One Click, and Fixes

An order, a return, a tracking update or a schedule can now start Alma's work on Autopilot, and you connect Zendesk from your own Zendesk, without an API token.

A copy of an order confirmation in a shop's own design and in German, marked KOPIE, next to the customer's mail asking for it

November 3, 2026

Order Confirmation Copies, One Language, and Fixes

Alma can send a customer a copy of their order confirmation with your shop's logo and colour, and one language setting now covers both Wilmo's menus and the messages you receive.

A ticket's conversation: the customer's message under her name and the time, Alma's line “Thought for 14s”, and her reply under “Alma on autopilot” with Forward and English shown on hover

November 2, 2026

A Calmer Conversation, the Forest Theme, and Fixes

The line above each message is now just who wrote it and when, Alma's thinking is a quiet line, and a new Forest theme gives your sidebar a deep green.

A Knowledge library with an Alma section holding a product spec, a size chart and a return policy, next to a customer's question about sizes

October 30, 2026

Knowledge for Alma, Search in Settings, Wilmo 2.0 on Your Phone, and Fixes

Give Alma your guides and size charts to read and attach, find any setting by searching for it, and use Wilmo 2.0 on your phone.

The new Wilmo inbox with the place switcher open in the top left: Inbox, checked, and App

October 29, 2026

Wilmo 2.0 for Everyone, Support Events in Klaviyo, Erase a Customer, and Fixes

Every organization now has Wilmo 2.0, your support activity reaches Klaviyo as events on the customer's profile, and admins can erase a customer who asks to be deleted.

October 28, 2026

Fixes for WooCommerce Chatbots, Integrations, PostNord, and Invites

Chatbots on WooCommerce shops show products from the shop's own catalog, one failed check no longer switches an integration off, and Alma can open PostNord Portal cases.

Three approved situations, each re-tested three times with the same answer, while the new situation waits in Needs your review

October 27, 2026

Approved Situations Stay Approved, Shorter Skills, Autopilot Stays Yours, and Fixes

When Wilbot trains, the situations you approved stay approved, long skills become short rules, and Alma's mistakes get trained away instead of Autopilot being switched off.

A Messenger ticket in the Wilmo inbox: Emma asks if the wool sweater is back in size M, and Alma replies that it is and ships today

October 26, 2026

Messenger in Your Inbox, and Fixes

Every team can now connect its Facebook Page and answer Messenger chats in Wilmo, plus fixes for email channels, follow-ups, connectors and workflows.

A Wilmo ticket where Emma's question is followed by a reply marked Someone replied from email

October 25, 2026

Gmail and Outlook in Sync, and Fixes

A reply you write in Gmail or Outlook now lands on its Wilmo ticket, plus fixes for email files, return labels and the Sandbox.

The email channel setup screen asking how you receive customer emails, with Gmail, Outlook and Other

October 24, 2026

Gmail as Your Email Channel, and Fixes

Connect Gmail as your email channel, and the last two years of answered emails come in with it, plus fixes.

Privacy requests in Settings: a customer data request from Shopify marked Ready, with Download ZIP and the file customer-data.zip downloaded beside it

October 23, 2026

Customer Data Requests, and Fixes

A customer's data request through Shopify now arrives as one ZIP of what Wilmo holds on them, plus fixes.

Add MCP server lists a server's tools: four marked Read only, and create_restock_request ticked as a Write, above Publish 5 tools

October 22, 2026

MCP Servers, Auto-Translate per Team, and Fixes

Connect an MCP server and choose which of its tools Alma may use, and turn automatic translation off for any team.

October 21, 2026

Fixes for Passwords, Pakman, the Inbox, and Training

New passwords need 10 characters, Pakman orders say when they have really shipped, and open conversations stay put while messages are translated.

In Training's Sandbox, the customer's photo of her coat, and under it the newest simulation at full width with Show 2 older beside it

October 20, 2026

A Clearer Training Sandbox, Questions That Follow Your Answer, and Fixes

Training's Sandbox shows a ticket the way your inbox does, and Wilbot asks a follow-up question only when your answer calls for it.

An email ticket on Autopilot: a shopper asks if a sold-out sweater comes back, and the reply promises an email when it does

October 19, 2026

Automatic Follow-Ups, Actions Held for Approval, and Fixes

When Alma promises to get back to a customer, she now does it by herself, and on Autopilot she can hold an action for your approval.

The inbox sidebar's Email section: the Urgent view lifted mid-drag past Returns, on its way to the top

October 17, 2026

Inbox Views in Your Own Order, and Fixes

Drag your inbox views into the order your team works in, and an email that reaches Wilmo twice gets one AI reply.

A ticket in the inbox: the customer asks which size to get, and Autopilot's reply carries the sweater's size chart as a picture

October 15, 2026

Pictures in Email Replies, an In-Stock Chatbot, and Fixes

Alma attaches the picture that answers the question, and your chatbot shows shoppers what they can buy.

The email channel setup screen with Gmail, Outlook and Other, each with its own sign-in button

October 14, 2026

Outlook in One Click, Wilbot Approvals, and More

Connect Outlook as your email channel in one click, customize your chatbot on the live preview, and approve what Wilbot changes.

The chatbot on a shop page: a sneaker and a size L sweater added to the cart, the shop's basket showing 2

October 13, 2026

Add to Cart in the Chat, a Faster Chatbot, and Fixes

Shoppers can add products to their cart straight from your chatbot, and answers arrive about 30% faster.

A credit note for order 1042 in the shop's name: number WCN-00012, the refunded lines with VAT, and DKK 848.00 credited

October 12, 2026

Credit Notes for Refunds, an Autopilot Dashboard, and Fixes

Alma can issue a numbered credit note for a refund, and a new Autopilot dashboard shows what Autopilot answered and what your settings will bring.

Example email history import showing imported tickets, training-ready tickets and monthly coverage

October 11, 2026

Email History Import, Quick Wins in Training, and Fixes

Shops without a helpdesk can bring their answered emails into Wilmo, and Training starts you on the groups that unlock the most Autopilot.

A trained Order Cancellation group in the Autopilot lane of Training

October 10, 2026

Autopilot from Training, a Starter Library, and Today’s Analytics

Turn on Autopilot from Training, start with a library of common requests, and see how today’s messages are being answered.

A weekly Wilbot automation with its status set to Active and schedule set to Every week

October 9, 2026

Wilbot on a Schedule, Pakman Orders, and Fixes

Wilbot can work on a schedule, and Pakman order details are now available straight from Inbox.

Wilbot puts trained skills live after an explicit request

October 7, 2026

Train New Skills Without Changing Live Answers

Training keeps new skills separate from the ones answering customers, until you ask Wilbot to put them live.

A custom report comparing resolved tickets by channel across dates

October 6, 2026

Custom Reports, Reply Attachments, and Integration History

Build your own analytics reports, attach generated documents to replies, and see what changed in your integrations.

Wilbot asks for approval to publish a warehouse integration with a tested order-tracking tool

October 5, 2026

Custom Integrations for Every Team

Build custom integrations with Wilbot and reuse them across teams in your organization.

Inbox views, ticket counts, and an open conversation

October 4, 2026

A Faster Inbox, Wilbot’s Thinking, and Invoice Copies

Your Inbox loads with more ready to use, Wilbot shows its thinking, and Alma can attach invoice copies to email replies.

The dashboard Open Tickets card with its total ready

October 3, 2026

A Faster Dashboard and Fixes

Your dashboard opens faster, alongside quicker conversations and more reliable Autopilot figures.

An expanded Thought step shows Alma’s reasoning summary in Activity

October 2, 2026

Agent Reasoning, Chatbot Icons, and Fixes

Read Alma’s reasoning summaries and choose an icon for your chatbot.

September 30, 2026

Fixes for Training, Wilbot, and Email

Training groups move straight to Need help, Wilbot respects Max effort, and live-chat actions stay out of email tickets.

Wilbot describes the colour and knit pattern of an uploaded sweater photo

September 29, 2026

Wilbot Can See Images

Share a photo or screenshot with Wilbot, or ask it about images attached to tickets and public image links.

A booked return label using the shop's own carrier agreement, with confirmation that the label was emailed to the customer

September 28, 2026

Shipmondo Return Labels and Fixes

Alma can book Shipmondo return labels and have them emailed to customers, including through your own carrier agreement.

Chatbot placement controls with Left selected for desktop and Right selected for mobile

September 26, 2026

Chatbot Placement, Ticket References, and Fixes

Choose which side your chatbot appears on for each device, and include ticket references in email signatures and auto-replies.

A Training group showing Wilbot working and its progress

September 25, 2026

One-Click Training, Wilbot Effort, and Clearer Chatbot Names

Start training a group with one click, choose how much Wilbot thinks, and give your chatbot a name that makes its AI identity clear.

September 24, 2026

More Reliable Email and Wilbot

Incoming email retries avoid empty tickets, and Wilbot handles long ticket lists, snapshots and repeated names more reliably.

September 23, 2026

Chatbot Greetings in Your Storefront Language, and Training Filters

Your chatbot greets shoppers in the storefront language, and Training gets searchable filters with links you can share.

Description and ideal response for a delivery situation in Training

September 22, 2026

Training with Real Conversations

Test Alma on real conversations, with situations and ideal responses organized in Training.

The chatbot answers a delivery question with the parcel status and a tracking link

September 19, 2026

Delivery Tracking in the Chat

Your chatbot can check parcel status and share tracking links without a carrier connection.

The chatbot reads a pickup exchange skill and tells the shopper to wait for their ready-for-pickup email

September 18, 2026

Your Chatbot Follows Your Team’s Instructions

Your chatbot uses your team’s skills to guide shoppers through your processes.

The chatbot setup menu with Prompt, Customize, Websites and Install, followed by Advanced settings

September 17, 2026

Clearer Chatbot Setup and Optional Ticket Tabs

Your chatbot has a clearer setup menu, and you can choose to open tickets in one pane instead of separate tabs.

The chatbot finds a cable knit sweater and answers a shopper’s question

September 16, 2026

The Chatbot Is Now Available to Everyone

Bring the chatbot to your website to answer shoppers’ questions and help them find products.

Wilbot asks who pays for return shipping, with The customer selected and Continue ready

September 15, 2026

Wilbot Asks Questions in Chat

Wilbot can ask for missing details right in the chat, so you can choose an answer and keep going.

September 14, 2026

Chatbot Customization and Lagersystem Returns

Make your chatbot match your brand, and let Alma look up returns and create return labels with Lagersystem.

Ticket search with a matching return request revealed under Also in Spam

September 12, 2026

Find Tickets in Spam and Change Ticket Contacts

Search now finds tickets marked as spam, and you can change a ticket’s contact so replies reach the right person.

September 11, 2026

Faster Analytics and More Reliable Conversations

Ticket Analytics loads faster, broken action cards stay contained, and Wilbot can test Skills separately from live processing.

A search for wrong size finds a return request through the matching words in its message

September 10, 2026

Full-Message Search, Skill Versions, and Autopilot Potential

Find tickets by the words inside messages, restore earlier skill versions, and see how much of your inbox Autopilot could cover.

Return label organized inside the Returns folder, alongside a nested Exchanges folder

September 9, 2026

Skill Folders and Fixes

Keep related skills together with nested folders and drag-and-drop organization.

The contact card with Autopilot blocked for a sender email

September 8, 2026

Contact Autopilot Controls and the Skills Library

Block Autopilot from a contact card and build skills from ready-made integration examples.

September 7, 2026

Set Up Your Chatbot Yourself

September 4, 2026

Order Lookup and Message Sender Fixes

More reliable order lookups in Ongoing WMS and Uniconta, plus correct sender labels on new Reamaze imports.

Alma's Uniconta stock lookup with a product's available quantity

September 2, 2026

Uniconta Orders and Stock

Connect Uniconta so Alma can look up orders, cancel uninvoiced orders, and check stock and incoming deliveries.

Team Access with Add to all and Update all controls for an existing member

September 1, 2026

Manage Team Access in One Go

Add an existing member to every team and update their team roles together, with fixes for member management and website search.

May 10, 2026

Translations Just Got a Serious Upgrade

Alma could sometimes write drafts in the wrong language. With this update, we detect and translate messages programmatically — so even if the AI tries to mess the language up, it can't.