Knowledge for Alma, Search in Settings, Wilmo 2.0 on Your Phone, and Fixes

Every organization now has Knowledge: admins upload guides, product specs, size charts and photos, and Alma reads them while she answers customers and can attach a file to her reply. Files under Training are only for Wilbot.

A search field at the top of Settings finds any setting, even by another word for it: “dark mode” finds Theme. Pick it and the page opens with the setting lit. In Settings, Cmd K or Ctrl K jumps to the field.

Wilmo 2.0 now fits a phone: a tab bar at the bottom for the Inbox, Wilbot and your main pages, and a Menu with every page the desktop sidebar has.

• The summary when you hover a ticket now leads with the matter and is no longer cut off
• Hovering a ticket with a forwarded email shows the mail, not “No messages yet”
• Parcel tracking in your chatbot now works for DHL, PostNord, Bring and UPS
• Teams without an organization now have Wilmo 2.0 too
• Create a new organization from the switcher, for another company or as a Staging copy to test in
• “Translate messages to” moved to Settings > Inbox
• Channels, integrations and more of Settings follow your interface language, and the Danish wording was reviewed
• Report bug and Request feature left the team menu; you can still report a bug to Wilbot