November 7, 2026
Wilmo in Claude, Organization Keys for the API, and Fixes
An organization admin can connect Claude to Wilmo so it reads tickets and reporting for every team, and one key now lets your own tools read every team through Wilmo's documented API.
Ask Claude about your support#
An organization admin can now add Wilmo to Claude as a connector and allow it once. Claude then reads tickets, conversations and reporting for every team in your organization, and can't change anything.
Read Wilmo from your own tools#
Wilmo's API is now documented and versioned at wilmo.ai/developers, for tickets and their conversations, teams, skills, ticket counts and analytics. An organization admin can create a key that reads every team, for an integration like Power BI or a data warehouse.
Fixes and improvements#
- Alma can set a follow-up on a ticket an automation opened, and works the ticket again when it's due
- On a ticket a Revershero return opened, Alma can read the Shopify order the return was made on
- Searching the tag picker now shows only tags you can set on that ticket
- Analytics drill-downs filtered by two or more tags now load
- A simulated automation run can try extra tools or contact the customer, without changing the saved automation
- In a training simulation, Alma can read back what she sent when she filed a claim, so she finishes it instead of stopping