Wilmo Academy

Master AI
customer support

Learn everything you need to build world-class AI customer support. From getting started to advanced automation strategies.

Getting Started

Guide

Wilmo Features

Learn about all the powerful features Wilmo offers for AI customer support

Guide

Account Setup

Get started with Wilmo by setting up your account and team

Wilmo Features

Learn how to use Wilmo features to power your customer support.

Create an Inbox

Create an inbox to group and display tickets. Group tickets by status, priority, assignee, and more.

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Setup Auto Reply

Automatically send a response when new customers contact you via email.

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Invite Team Members

Manage who has access to your team. Invite team members, resend invitations and more.

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Setup Signatures

Append a personal signature to emails you send to customers.

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Setup Translation

Receive tickets in your preferred language. Target languages and personal translations.

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External Email

Send emails to customers directly from Wilmo without replying to an existing conversation.

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Ticket Filtering

Filter and find tickets quickly using inboxes, advanced filters, and bulk actions.

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Agent Prompting

Configure your AI agent's behavior with custom prompts, instructions, and simulation testing.

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Custom Domain

Send emails from your own domain to improve brand recognition and email deliverability.

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Integration Setup Guides

Shopify

Full order management, customer data sync

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Magento

Adobe Commerce integration for large stores

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Business Central

ERP order, customer, and inventory data

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Traede

B2B e-commerce and order management

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DanDomain

Danish e-commerce platform integration

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Zendesk

Ticket management and customer history

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Gorgias

E-commerce focused helpdesk integration

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Herodesk

Simple and powerful helpdesk solution

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Shipmondo

Multi-carrier shipping management

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Webshipper

Shipping automation and tracking

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Homerunner

Smart delivery solutions

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PostNord

Nordic postal and logistics services

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Bring

Shipping and tracking integration

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DAO

Danish delivery point network

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GLS

European parcel delivery network

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Smartpack

Intelligent packaging solutions

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Gmail

Email integration for customer support

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Outlook

Microsoft email channel integration

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PeakWMS

Warehouse and inventory management

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Returnflows

Streamlined returns processing

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Reversio

Returns management platform

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Float

Returns and claims analytics

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Troubleshooting

Fix common issues and get your setup working smoothly.

Fixing Outlook Forwarding

Troubleshoot common issues with Outlook email forwarding to ensure your emails reach Wilmo correctly.

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Book a Demo

Ready to transform your support?

Get a personalized walkthrough of Wilmo tailored to your business. Our team will show you exactly how AI can automate your customer support.

30-minute personalized demo

See results in your first week

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Master AIcustomer support

Getting Started

Wilmo Features

Account Setup

Wilmo Features

Create an Inbox

Setup Auto Reply

Invite Team Members

Setup Signatures

Setup Translation

Tags

External Email

Ticket Filtering

Agent Prompting

Custom Domain

Integration Setup Guides

Shopify

Magento

Business Central

Traede

DanDomain

Zendesk

Gorgias

Herodesk

Shipmondo

Webshipper

Homerunner

PostNord

Bring

DAO

GLS

Smartpack

Gmail

Outlook

PeakWMS

Returnflows

Reversio

Float

Troubleshooting

Fixing Outlook Forwarding

Ready to transform your support?

Master AIcustomer support

Getting Started

Wilmo Features

Account Setup

Wilmo Features

Create an Inbox

Setup Auto Reply

Invite Team Members

Setup Signatures

Setup Translation

Tags

External Email

Ticket Filtering

Agent Prompting

Custom Domain

Integration Setup Guides

Shopify

Magento

Business Central

Traede

DanDomain

Zendesk

Gorgias

Herodesk

Shipmondo

Webshipper

Homerunner

PostNord

Bring

DAO

GLS

Smartpack

Gmail

Outlook

PeakWMS

Returnflows

Reversio

Float

Troubleshooting

Master AI
customer support

Master AI
customer support