Agent Reasoning, Chatbot Icons, and Fixes

Open a Thought step to see the AI agent's reasoning summary, or ask Wilbot why it made a decision.

Pick from eight icons for your chatbot and preview the result before saving. Your choice applies on desktop and mobile.

• Training opens correctly when a teammate’s invitation is still pending
• Inbox counts load faster and keep their last values if a refresh times out
• Analytics view selectors show the correct ticket counts
• Large Analytics reports keep their ticket problem flags
• Autopilot statistics load faster for recent date ranges
• Chatbot handoffs no longer mistake your shop’s email for the shopper’s address
• The AI agent can tell when a Training skill has changed since it last read it