A Faster Inbox, Wilbot’s Thinking, and Invoice Copies

Your views, ticket counts, and open conversation arrive together when you load the Inbox. Live updates keep it in sync as you work.

Follow Wilbot's thinking as it works. It folds away when the answer arrives, and you can open it again whenever you want.

With your invoice details set, the AI agent can attach a PDF copy of an existing invoice to its email reply.

• Internal notes translate into your preferred language, with the original a click away
• Sandbox tabs survive a refresh, and run progress catches up when you return
• Sandbox results show unsent drafts and internal notes
• Inbox views with no filters load correctly, and missing system filters are restored
• Ticket actions, tags, tools, ratings, and translations follow the ticket’s team
• Documents from another team you can access delete correctly or explain why you lack permission
• Wilbot can compare what the AI agent was given in two test runs
• Training replays use past ticket history and keep simulated replies out of real customer history
• Training replays apply the Autopilot permissions from their tags
• Email handover notes stay concise and use your team’s language
• The AI agent makes clear which part of a request a colleague will handle
• Requests with mixed Autopilot permissions keep the part needing approval as a draft
• The AI agent follows your brand voice rules unless they conflict with its handling instructions
• Damage photos are checked against the ordered product before a replacement is offered
• A matching Block tag keeps an unsolved request from sending an automatic handover email
• Chatbot handoffs retain the conversation, and skipping verification does not prompt it again
• Invited team members no longer lose access because their organization membership is missing
• The legacy live chat widget has been retired; your AI chatbot continues to work