A Faster Dashboard and Fixes

Your workspace and dashboard load faster, with ticket totals ready as the page opens.

• Contacts opens faster without waiting to count the entire list
• Message threads load tags, translations and Instagram reactions with fewer delays
• Images in conversations no longer flicker when their links refresh
• External email drafts start with a blank recipient and cannot send until you choose one
• The AI agent and Wilbot can unassign tickets and only assign them to teammates
• AI email drafts and sent replies preserve line breaks
• The AI agent now notices a video attachment even when the same email contains an image
• Autopilot loads longer date ranges without timing out
• Autopilot drill-downs match the team and filters on the card
• Deleting a tag no longer changes past Autopilot figures
• Historical Autopilot figures distinguish AI-sent replies from drafts sent by a teammate
• Wilbot can read message analytics again