Train New Skills Without Changing Live Answers

Training keeps new skills separate from the ones used for live answers. When you're ready, ask Wilbot to put the trained skills live.

• Carrier tracking pages returned by integrations are easier for the AI agent to read
• The AI agent starts work faster in organizations with multiple teams
• Follow-up emails wait their turn when the AI agent is already working on the ticket
• Replies from carriers and suppliers keep the customer’s Autopilot setting
• Clicking beside Approve or Reject in Training now selects the situation
• Inviting new teammates no longer hits the invitation email limit
• Order cards show shipping charges instead of zero
• Large order searches leave room for the AI agent to handle follow-up emails
• The AI agent receives the reason a refund fails so it can correct the request
• Valid Instagram messages still arrive when another event in the same batch is malformed