AI-Powered Support
For E-commerce
Wilmo handles your customer inquiries automatically, from order tracking to returns, letting your team focus on growing your business.
Every customer inquiry,
handled automatically
Order TrackingDemo
Customers get instant updates on their orders. Wilmo pulls real-time data from your systems and responds in seconds.
ReturnsDemo
Automate return requests with return labels. Wilmo creates the return, generates a label, and guides customers through the process.
RefundsDemo
Process refunds instantly through Shopify. Duplicate charges, order issues, or price adjustments - handled automatically.
Product QuestionsDemo
Answer sizing, compatibility, and stock questions instantly using your product catalog and knowledge base.
CancellationsDemo
Process order cancellations instantly. Wilmo cancels the order, initiates refunds, and confirms everything automatically.
In Stock QuestionsDemo
Check product availability instantly. Wilmo queries your inventory in real-time and notifies customers when items are back.
Order EditsDemo
Change delivery addresses, update quantities, or modify orders before shipping - all handled automatically.
Handover to HumanDemo
Complex cases get a draft response ready for review. Your team just clicks send - no typing required.
Multilingual SupportDemo
Serve customers in their native language. Support 40+ languages without hiring multilingual staff.
Meet your customers where they are
Full feature parity across channels. No compromises.
Instant updates on order status
Automate return requests with labels
Process refunds through Shopify
Answer sizing, compatibility, stock
Cancel orders and initiate refunds
Real-time inventory queries
Change addresses, quantities, details
Draft responses for complex cases
40+ languages supported
Why e-commerce brands
choose Wilmo
Average percentage of inquiries fully automated without human intervention.
Customers receive instant responses, no more waiting in queues.
Support your customers around the clock, every day of the year.
Native multilingual support without hiring additional staff.
What Wilmo does differently
Traditional helpdesks are ticket management systems built for humans. Wilmo is built for AI, so it understands your business and takes action.
Complete Customer Context
Most helpdesks only show conversation history. Wilmo integrates with your shop, shipping, warehouse, and returns systems to give you the full picture.
- Shopify, Magento, Traede
- Shipmondo, PostNord, GLS
- Warehouse & returns data
Automated Actions
Traditional helpdesks can only respond. Wilmo can act on behalf of your customers automatically.
- Process refunds automatically
- Update shipping information
- Check warehouse stock levels
One Dashboard, Not Twenty
Your agents don't need multiple browser tabs open. All data from your systems flows into one unified view.
- No more tab switching
- Everything in context
- Faster resolution times
Ready to transform your support?
Get a personalized walkthrough of Wilmo tailored to your business. Our team will show you exactly how AI can automate your customer support.