October 20, 2026

A Clearer Training Sandbox, Questions That Follow Your Answer, and Fixes

Training's Sandbox shows a ticket the way your inbox does, and Wilbot asks a follow-up question only when your answer calls for it.

Training's Sandbox shows the ticket as your inbox does#

A situation's ticket now looks the way it does in your inbox, with its subject and attachments. The newest simulation sits under the customer's message at full width, and older ones are a click away.

Questions that follow your answer#

When Wilbot needs your help in Training, it can ask a follow-up question that only appears once your answer calls for it. Change the answer, and the follow-up changes with it.

Fixes and improvements#

Simulated replies in Training no longer show a “Could not send” error
Training's Sandbox keeps your tab and situation when you reload, and clicking a status tab opens its first situation
The chatbot shows each product once in an answer, not twice
When a customer's new message makes a waiting follow-up pointless, the AI agent cancels it
Follow-ups that wait on a parcel's tracking check the carrier as planned, not only at their deadline
Teammates still show as viewing a ticket when they switch browser tabs, and stop within seconds of closing it
With Returnflows, asking for a new return label makes one again
Pakman order lookups work again after a change on Pakman's side
With Pakman, the info panel shows when an order is on hold or waiting for stock, and the AI agent can hold or release it
In organizations with several teams, workflows that act in another team's shop run again
Sign-up fits on one screen, with one password field you can show or hide
Login and sign-up link to the Terms of Service and Privacy Policy

Fixes and improvements#

Simulated replies in Training no longer show a “Could not send” error
Training's Sandbox keeps your tab and situation when you reload, and clicking a status tab opens its first situation
The chatbot shows each product once in an answer, not twice
When a customer's new message makes a waiting follow-up pointless, the AI agent cancels it
Follow-ups that wait on a parcel's tracking check the carrier as planned, not only at their deadline
Teammates still show as viewing a ticket when they switch browser tabs, and stop within seconds of closing it
With Returnflows, asking for a new return label makes one again
Pakman order lookups work again after a change on Pakman's side
With Pakman, the info panel shows when an order is on hold or waiting for stock, and the AI agent can hold or release it
In organizations with several teams, workflows that act in another team's shop run again
Sign-up fits on one screen, with one password field you can show or hide
Login and sign-up link to the Terms of Service and Privacy Policy