Gmail as Your Email Channel, and Fixes

Connect Gmail or Google Workspace with your Google account. No forwarding, no DNS, and the last two years of answered emails come in too.

• Forgot-password emails arrive right away, without the long waits or rate-limit errors
• Emails you import now keep their attachments, so PDFs and images show on the tickets
• Follow-ups show in the thread what they're waiting for and what came of them
• The AI agent leaves an answered customer alone when a colleague's reply brings nothing new
• Ticket lists no longer skip or repeat tickets from one page to the next
• A draft switched from external email to reply drops the external subject
• With Pakman, the AI agent can remove, swap or add a product on an order