The AI-Native Helpdesk
for E-commerce
AI resolves your tickets end-to-end. Returns, order tracking, cancellations. A complete helpdesk that replaces Zendesk, Gorgias, and Dixa.
These customers were helped entirely by AI
Real 5-star Trustpilot reviews from tickets resolved on autopilot
“Amazing customer service! I accidentally entered the wrong address, and it was corrected in no time. Thank you!”
“Really great customer service”
“I made a mistake with my order and got it cancelled super quickly, which you can't do with some of their competitors. Only had positive experiences with Luksushund”
“Friendly and helpful staff. Fantastic service”
Your support team is drowning in tickets
E-commerce support is broken. High volume customer support means simple questions take too long for a response, while customers expect immediate answers. Costs keep rising, and existing chatbots don't have the context or capabilities to actually resolve anything.
Slow Response Times
Customers wait hours for answers to simple questions like 'Where is my order?' while your team manually looks up order status across multiple systems.
Rising Support Costs
Support teams are expensive. Every ticket handled manually costs time and resources that could be better allocated elsewhere in your business.
Chatbots Can't Take Action
Traditional chatbots can only reply. They can't process refunds, update shipping, or check stock. Without real-time integrations to your systems, they can't actually resolve anything.
Your Knowledge Isn't Documented
Your best agents know exactly how to handle every situation, but that knowledge lives in their heads, not in a system. Without documented processes, no AI can learn how your business actually works.
A helpdesk built for AI to work in
Unlike traditional helpdesks with AI bolted on, Wilmo was built from the ground up for AI to resolve tickets. It connects to your systems so AI can take action, and helps you capture the knowledge your team carries so AI can actually learn how your business works.
Designed for AI agents
Fully Integrated
Connected to your shop, ERP, shipping, and 50+ more integrations
Instant Responses
Sub-60-second response times, 24/7. Customers never wait.
Multilingual Support
Native support for 40+ languages without extra hiring.
Human Handoff
Seamless escalation when AI knows to step back.
Luksushund hit 92% Autopilot in 4 days
Luksushund went from a 400-email backlog and weekend work to fully automated multilingual support. One person now handles 5,000+ tickets per month across seven countries, with AI resolving 92% end-to-end.
92%
Tickets on Autopilot
4
Days to Result
7
Markets Covered
< 2 min
Avg. AI Resolution
“It works incredibly well. We're getting five-star Trustpilot reviews praising our customer service, and customers have no idea they're talking to AI.”
Frederik R. Simonsen · CEO, Luksushund · 92% on Autopilot
From setup to scale in four steps
Connect your integrations
- • Order systems
- • Warehouse
- • Shipping
Migrate
- • Zendesk
- • Herodesk
- • Gorgias
Train your AI
- • Turn your support rules into skills
- • One skill per ticket type
- • AI learns from human edits
Go live on Autopilot
- • AI starts resolving tickets end-to-end
- • You control which categories go live
- • Scale from first ticket to full coverage
“But what if the AI gets it wrong?”
Every ticket category can be in one of three modes. The AI starts in Copilot on every tag. You promote categories to Autopilot only when performance data from your own tickets says it is ready. No guesswork.
Autopilot
Fully autonomousAI reads the ticket, takes action in your systems, sends the response, and resolves it. No human involved.
Copilot
AI drafts, human reviewsAI drafts the response, but a human agent reviews and sends it. You see exactly how much humans edit each tag.
Blocked
Human always requiredAI never sends on its own for these tickets. A human always reviews first.
Hear it from the brands
E-commerce teams across Europe are replacing manual support with Wilmo. Here's what they have to say.