Privacy Policy

1. Introduction

Wilmo ApS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, and contact details
• Usage Data: Information about how you interact with our services
• Customer Support Data: Messages and interactions processed through our platform
• Technical Data: IP address (anonymized), browser type, device information, cookies, and anonymous analytics identifiers (e.g. Google Analytics client ID)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing your requests and transactions
• Improving and personalizing our services
• Communicating with you about updates and support
• Ensuring the security and integrity of our platform
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Third-Party Service Providers

We use the following third-party services to operate our website and services. These providers process data on our behalf under appropriate data processing agreements:

• Google Analytics (Google LLC): Website analytics and performance measurement. Processes anonymized IP addresses and anonymous client identifiers. Data may be transferred to Google servers in the EU and the US under Standard Contractual Clauses.
• Google Tag Manager (Google LLC): Tag management system used to load analytics and marketing scripts.
• LinkedIn Insight Tag (LinkedIn Ireland Unlimited Company): Conversion measurement and audience building for our LinkedIn advertising campaigns.
• HubSpot (HubSpot, Inc.): Customer relationship management, form submissions, and marketing communications.
• Vercel (Vercel Inc.): Website hosting and performance analytics.
• Dreamdata (Dreamdata ApS): B2B revenue attribution. Collects anonymous browsing data to connect website visits with business accounts.

Analytics and marketing cookies from the providers above are only set after you provide consent via our cookie banner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us using the information below.

9. Cookies

We use cookies and similar tracking technologies to operate our website and measure its performance. When you first visit our site, our cookie banner lets you accept or reject non-essential cookies. You can change your preferences at any time.

We group cookies into three categories:

• Necessary: Required for core site functionality (e.g. remembering your cookie preferences). These are always active.
• Analytics: Help us understand how visitors use the site (e.g. Google Analytics). Only set after consent.
• Marketing: Used to measure and improve our advertising (e.g. LinkedIn Insight Tag). Only set after consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: