September 11, 2026

Faster Analytics and More Reliable Conversations

Ticket Analytics loads faster, broken action cards stay contained, and Wilbot can test Skills separately from live processing.

Fixes and improvements#

Ticket Analytics loads faster, especially across large sets of tickets
A broken action card no longer crashes the rest of the conversation in Inbox, Training or Wilbot
Wilbot can explicitly test Skills from a selected agent version without changing live processing