Clearer Chatbot Setup and Optional Ticket Tabs

Prompt, Customize, Websites and Install are grouped together, with Skills and Tools under Advanced to keep setup easy to follow.

Turn off Ticket tabs to open each ticket in the current pane. It is your personal preference and takes effect immediately.

• Replay an open ticket directly from the composer
• Billing shows Free instead of Trial
• Live Chat is hidden from Channels, Inbox filters and agent creation
• The chatbot preview explains how to connect your store on a computer or phone
• Integration setup includes Academy videos and step-by-step checklists
• Wilbot can inspect live and preview chatbot conversations, prompts and available tools
• The AI agent can find DAO parcel shops by postcode, with name and address matching
• Instagram messages no longer fall back to the storefront chatbot
• Creating agents now works for organizations
• Agent settings label the non-chatbot prompt as Tone of Voice
• The cookie banner takes up less space during signup