October 6, 2026

Custom Reports, Reply Attachments, and Integration History

Build your own analytics reports, attach generated documents to replies, and see what changed in your integrations.

Build the report you need#

Build reports and dashboards with the metrics and breakdowns you need. Compare dates side by side and click a count to open its tickets.

Illustrative example data.

Documents ready for your reply#

Open, download or attach generated labels, QR codes and invoice copies straight from the ticket.

Illustrative example data.

See what changed in an integration#

See who connected or changed an integration, when it failed, and when it recovered.

Illustrative example data.

Fixes and improvements#

Analytics counts events on the right dates and excludes reopened tickets from resolved totals
Closing a follow-up thank-you keeps the human agent credited for the resolution
Skill attribution and abandoned runs no longer block the AI agent from drafting a reply
Interrupted AI replies retry once, preserve the original error and hit fewer context timeouts
Inbox and simulations catch up after reconnecting
Invoice copies are offered only when your seller details are complete
Build a custom integration once and connect each team with its own key
Custom integrations show each team's connection and the actions you have permission to use
Workflows retry lookups for missing fields without repeating successful changes
The AI agent writes shorter notes with one bullet per line
Internal notes make it clearer when your team needs to handle a parcel physically
Skill attribution better separates writing style from the steps used to solve a ticket
Cancelled AI calls are shown as cancelled instead of failed
The AI agent has its own row in Agents reports
Simulations use the message's arrival time and ignore Autopilot blocks added later
Wilbot can test groups with different tag modes and ignore Autopilot blocks for the test
Approve, reject and answer Training situations directly from their cards
Replay refuses emails that already have a reply and asks you to acknowledge real sending up front
Wilbot has clearer guidance for reusable skills and questions in your language
Dashboard controls sit together at the top right on desktop
Empty integration lookups tell the AI agent which system was searched and which systems were not

Fixes and improvements#

Analytics counts events on the right dates and excludes reopened tickets from resolved totals
Closing a follow-up thank-you keeps the human agent credited for the resolution
Skill attribution and abandoned runs no longer block the AI agent from drafting a reply
Interrupted AI replies retry once, preserve the original error and hit fewer context timeouts
Inbox and simulations catch up after reconnecting
Invoice copies are offered only when your seller details are complete
Build a custom integration once and connect each team with its own key
Custom integrations show each team's connection and the actions you have permission to use
Workflows retry lookups for missing fields without repeating successful changes
The AI agent writes shorter notes with one bullet per line
Internal notes make it clearer when your team needs to handle a parcel physically
Skill attribution better separates writing style from the steps used to solve a ticket
Cancelled AI calls are shown as cancelled instead of failed
The AI agent has its own row in Agents reports
Simulations use the message's arrival time and ignore Autopilot blocks added later
Wilbot can test groups with different tag modes and ignore Autopilot blocks for the test
Approve, reject and answer Training situations directly from their cards
Replay refuses emails that already have a reply and asks you to acknowledge real sending up front
Wilbot has clearer guidance for reusable skills and questions in your language
Dashboard controls sit together at the top right on desktop
Empty integration lookups tell the AI agent which system was searched and which systems were not