Meet Your Customers
Where They Are
Deliver seamless AI-powered support across every communication channel. Full feature parity, one unified platform.
Live Chat
Instant answers, happy customers
Deploy an AI-powered chat widget on your storefront. Customers get instant, contextual responses about orders, products, and policies — without waiting in a queue.
- Sub-second response times
- Embeddable widget for any storefront
- Custom branding and widget styling
- Proactive messaging triggers
- Visitor context and page awareness
- Seamless mobile experience
Wilmo Support
Online
Hi! How can I help you today?
Where is my order #4821?
Your order is out for delivery and should arrive today by 5 PM.
AI-drafted responses, human quality
Wilmo reads incoming emails, understands context, pulls data from your systems, and drafts pixel-perfect responses. Your team reviews and sends, or Wilmo sends automatically.
- Automatic email classification and routing
- Context-aware draft responses
- Thread-aware conversation memory
- Tone matching to your brand voice
- Attachment handling and generation
- Review-before-send or full autopilot
Sarah M.
AIReturn request
James K.
Order status?
Lisa R.
Size exchange
Re: Return request for Order #7293
To: sarah.m@email.com
Hi Sarah,
Your return for Order #7293 has been approved. Here's your prepaid return label:
Your refund of $89.99 will be processed within 3-5 business days.
Phone
AI voice support that feels human
Voice-based AI support that handles calls naturally. Customers speak, Wilmo listens, understands, and resolves — just like a human agent.
- Natural language voice conversations
- Real-time speech recognition
- Seamless escalation to human agents
Wilmo AI
Incoming call...
Support where your customers scroll
Respond to DMs, comments, and story replies on Instagram automatically. Meet your customers on the platform they already use daily.
- Direct message automation
- Comment response handling
- Story reply management
@customer_jane
Instagram Direct
Hey, I saw your ad — do you ship to Denmark? 🇩🇰
Yes, we ship to Denmark! Standard delivery is 5-7 days. Want me to help you place an order?
That would be great! 🙌
Instant support on the world's largest platform
Handle Messenger conversations, page comments, and post replies with AI. Deliver fast, consistent support across Facebook.
- Messenger conversation automation
- Page comment responses
- Post reply management
Emma Nielsen
Messenger
Hi! I ordered a jacket last week but haven't received a tracking number yet?
Your order #3847 shipped yesterday! Tracking: DK-4829173. It should arrive by Thursday.
Perfect, thanks! 👍
Trustpilot
Turn every review into a conversation
Automatically respond to Trustpilot reviews with contextual, on-brand replies. Protect your reputation and show customers you care.
- Automatic review responses
- Sentiment-aware tone matching
- Escalation for negative reviews
Reviews
Mads K.
Delivery was a day late and the sizing was off. Had to return it. Not the best experience.
Hi Mads, we're sorry about the delay and sizing issue. We've processed your return and added free express shipping to your next order. We hope to make it right!
Same AI, every channel
Full feature parity across all active channels. Upcoming channels will launch with the same complete capability set.
Instant updates on order status
Automate return requests with labels
Process refunds through Shopify
Answer sizing, compatibility, stock
Cancel orders and initiate refunds
Real-time inventory queries
Change addresses, quantities, details
Draft responses for complex cases
40+ languages supported
Ready to go omnichannel?
See how Wilmo delivers seamless AI support across Chat and Email today, with Instagram, Facebook, Trustpilot, and Phone coming soon.