Meet Your Customers
Where They Are
Deliver seamless AI-powered support across every communication channel. Full feature parity, one unified platform.
AI-drafted responses, human quality
Wilmo reads incoming emails, understands context, pulls data from your systems, and drafts pixel-perfect responses. Your team reviews and sends, or Wilmo sends automatically.
- Automatic email classification and routing
- Context-aware draft responses
- Thread-aware conversation memory
- Tone matching to your brand voice
- Attachment handling and generation
- Review-before-send or full autopilot
Sarah M.
AIReturn request
James K.
Order status?
Lisa R.
Size exchange
Re: Return request for Order #7293
To: sarah.m@email.com
Hi Sarah,
Your return for Order #7293 has been approved. Here's your prepaid return label:
Your refund of $89.99 will be processed within 3-5 business days.
Live Chat
Instant answers, happy customers
Deploy an AI-powered chat widget on your storefront. Customers get instant, contextual responses about orders, products, and policies, without waiting in a queue.
- Sub-second response times
- Embeddable widget for any storefront
- Custom branding and widget styling
- Proactive messaging triggers
- Visitor context and page awareness
- Seamless mobile experience
Wilmo Support
Online
Hi! How can I help you today?
Where is my order #4821?
Your order is out for delivery and should arrive today by 5 PM.
Support where your customers scroll
Respond to DMs, comments, and story replies on Instagram automatically. Meet your customers on the platform they already use daily.
- Direct message automation
- Comment response handling
- Story reply management
@customer_jane
Instagram Direct
Hey, I saw your ad, do you ship to Denmark? 🇩🇰
Yes, we ship to Denmark! Standard delivery is 5-7 days. Want me to help you place an order?
That would be great! 🙌
Same AI, every channel
Full feature parity across all active channels. Upcoming channels will launch with the same complete capability set.
Instant updates on order status
Automate return requests with labels
Process refunds through Shopify
Answer sizing, compatibility, stock
Cancel orders and initiate refunds
Real-time inventory queries
Change addresses, quantities, details
Draft responses for complex cases
40+ languages supported
Coming soon
We are actively building support for more channels.
See how Wilmo handles your support
Get a personalized walkthrough showing AI-powered support across email, live chat, and Instagram DM.
“Incredible. Many of the responses Wilmo writes are better than what humans do. And Wilmo takes real actions, which none of the others I've tried have done.”
Søren Nielsen · Viamaja · 85% on Autopilot