October 12, 2026
Credit Notes for Refunds, an Autopilot Dashboard, and Fixes
The AI agent can issue a numbered credit note for a refund, and a new Autopilot dashboard shows what Autopilot answered and what your settings will bring.
Credit notes for refunds#
When a customer asks for a credit note after a refund, the AI agent issues a numbered one in your shop's name, on the reply, if your skills say so. For Shopify and WooCommerce shops.
An Autopilot dashboard#
A new dashboard in Analytics shows how much Autopilot has answered, and how much it will answer with today's settings.
Fixes and improvements#
- Your chatbot runs on a faster model
- When a warehouse or carrier writes on a ticket, the AI agent keeps working for the ticket's customer
- Forwarded emails arrive even before forwarding is verified
- Replies sent from the Instagram app say so in the inbox
- Instagram and Messenger tickets no longer offer external email or forwarding
- Views filtered on Status = spam now list their spam tickets
- API keys show when they were last used again