September 22, 2026
Training with Real Conversations
Test your AI agent on real conversations, with situations and ideal responses organized in Training.
Situations and ideal responses#
Use real conversations to test your AI agent in Training. Keep situations and ideal responses together, organized by topic.
Fixes and improvements#
- Start chatbot setup on your phone and continue on desktop from an email link
- Wilbot can edit skills again without getting stuck
- Training situation details open without crashing
- Training selects the right AI agent for each conversation’s channel
- Skills shows a loading error instead of falsely showing every skill as enabled
- Order cancellations wait for a confirmed result before reporting success
- Link and unlink documents for agents across teams you can access
- New chatbot support requests land in the right team’s Inbox
- Skill toggles work for agents across teams you can access