Contact Autopilot Controls and the Skills Library

Keep future tickets from a sender off Autopilot with a switch on their contact card. Wilbot can check, set or remove the block for you too.

Browse and search example skills for your integrations, preview their instructions, and add an editable copy to My skills.

• Contact activity records changes to Autopilot blocks
• Undoing a contact merge preserves activity belonging to other teams
• Bulk updates work reliably while new mail arrives in an Inbox view
• Release a specific Shopify fulfillment hold without releasing the others
• Wilbot can create Golden Planet discount codes
• Skill names, descriptions and editable text now save automatically
• Skill details take up less space, and slugs can be copied with one click
• Wilbot writes more concise skills using related handled tickets and website policies
• Skill previews correctly display formatted headings, quotes and bold italic text