November 3, 2026

Order Confirmation Copies, One Language, and Fixes

Alma can send a customer a copy of their order confirmation with your shop's logo and colour, and one language setting now covers both Wilmo's menus and the messages you receive.

A copy of the order confirmation#

When a customer never got their Shopify order confirmation, Alma can now attach a copy as a PDF with your shop's logo and colour, in English, Danish, German, Swedish or Norwegian. It works for closed orders too.

One language for menus and messages#

The language you pick for Wilmo's menus now also sets the language the messages you receive are translated into. Customers still get replies in their own language.

Fixes and improvements#

When you approve a plan that closes a ticket, Alma's reply is sent first, then the ticket closes
Asking for a person now applies to that conversation only, and only a real request counts
The Wilbot bubble no longer covers Send or Approve, stays where you drag it, and now just says “Wilbot”
With two-factor login on, resetting your password now asks for your authenticator code and works
Contact-form mails sent from a no-reply address now come in from the customer, so they get the receipt
On email tickets, the menu next to Forward opens Details: when the first mail arrived and its tags
Macro names and descriptions show in your interface language
Shopify draft orders Alma proposes get the phone number in international format, so approving them no longer fails
DHL tracking no longer runs out of lookups late in the day
The Shipmondo panel waits out a busy moment instead of showing “Failed to load”
Emails with an unusual address in To, Cc or Bcc now become tickets instead of getting lost
To and Cc suggestions no longer come back empty for teams with a long email history
Translating a message no longer fails when it's asked for twice at once
Connectors that follow a redirect to another site can now download files, like PDFs

Fixes and improvements#

When you approve a plan that closes a ticket, Alma's reply is sent first, then the ticket closes
Asking for a person now applies to that conversation only, and only a real request counts
The Wilbot bubble no longer covers Send or Approve, stays where you drag it, and now just says “Wilbot”
With two-factor login on, resetting your password now asks for your authenticator code and works
Contact-form mails sent from a no-reply address now come in from the customer, so they get the receipt
On email tickets, the menu next to Forward opens Details: when the first mail arrived and its tags
Macro names and descriptions show in your interface language
Shopify draft orders Alma proposes get the phone number in international format, so approving them no longer fails
DHL tracking no longer runs out of lookups late in the day
The Shipmondo panel waits out a busy moment instead of showing “Failed to load”
Emails with an unusual address in To, Cc or Bcc now become tickets instead of getting lost
To and Cc suggestions no longer come back empty for teams with a long email history
Translating a message no longer fails when it's asked for twice at once
Connectors that follow a redirect to another site can now download files, like PDFs