AI Autopilot you
actually control.
See how e-commerce brands automate 85% of their customer support tickets, with a safety system that keeps humans in control.
30 min walkthrough · No commitment
Trusted by e-commerce brands
Resolves the ticket, not just the reply
Most AI tools draft a reply and wait for a human to press send. Wilmo's Autopilot handles the entire ticket end-to-end: reading the message, taking action in your systems, and sending the response. Done in under 2 minutes.
Customer writes in
Via email, chat, or social media
AI understands the request
Reads the message, identifies intent and context
Takes action in your systems
Checks tracking, processes returns, updates orders in Shopify, ERP, and more
Resolves the ticket
Sends the response and closes the ticket. No human involved.
The customer gets an answer in under 2 minutes, instead of waiting hours or a full day for a human agent.
“But what if the AI goes rogue?”
Autopilot is powerful. But handing full control to an AI is terrifying. And it should be. Every e-commerce brand we talk to asks the same questions:
That's why Wilmo doesn't just give you an on/off switch.
You get a control panel with three modes, so you choose exactly what the AI handles and what it doesn't.
You choose what runs on Autopilot and what stays human
Every ticket category in Wilmo can be in one of three states. Move categories between modes as your confidence in the AI grows.
Autopilot
Fully autonomousThe AI reads the ticket, takes action in your systems, sends the response, and resolves it. All without a human involved. Customers get answers in under 2 minutes instead of hours.
Copilot
AI drafts, human reviewsThe AI drafts the response, but a human agent reviews and sends it. You can see exactly how much humans edit each tag, so you know when it's ready for Autopilot.
Blocked
Human always requiredYou mark which tags are blocked. Autopilot never sends on its own for those tickets. A human always reviews first, even when other tags on the same ticket run on Autopilot.
Roll out gradually, backed by real ticket data
You don't flip a switch and hope for the best. You start with the AI assisting humans, watch the data, and promote categories to full Autopilot one at a time.
We create 100 custom tags for you
When you start, Wilmo analyzes your past tickets and automatically creates custom tags that match the types of questions your customers ask. Shipping inquiries, refund requests, product questions, and more.
The AI starts in Copilot on every tag
Every tag begins in Copilot mode. The AI drafts responses, but humans review and send them. Wilmo tracks how often humans actually change the AI's drafts, so you can see exactly which categories the AI handles well.
You promote tags to Autopilot when the data says it's ready
When a tag shows consistently high-quality drafts that humans barely edit, you drag it into Autopilot. No guesswork. Every promotion is backed by real performance data from your own tickets.
What happens when you turn on Autopilot
85%
of tickets on Autopilot
Viamaja's current automation rate with Wilmo
<2 min
average response time
vs. hours or days with human-only support
4 → 1
support staff needed
Viamaja scaled down while the business grew
24/7
always-on coverage
No sick days, no peak season staffing issues
See exactly how Autopilot could work for your brand
- Live walkthrough of Autopilot, Copilot, and tag controls
- See how your specific ticket categories could be automated
- Get a custom projection of your automation potential
- No commitment, just a 30-minute conversation
“Incredible. Many of the responses Wilmo writes are better than what humans do. And Wilmo takes real actions, which none of the others I've tried have done.”
Søren Nielsen · Owner, Viamaja · 85% on Autopilot
Put 85% of your tickets on Autopilot
Get a personalized walkthrough of Wilmo tailored to your business. Our team will show you exactly how AI can automate your customer support.