Ticket filtering

Setup guide for ticket-filtering

Category:Guide

• How to navigate to the Tickets page

• Use pre-built inbox filters (Open, Resolved, Spam, etc.)

• Add custom filters using the Filters panel

• Combine multiple filters for precise results

• Select and bulk update filtered tickets

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Ticket filtering

Overview

1Step 1: Click on the inbox icon in the sidebar

2Step 2: Click "View all" to see the complete ticket list

3Step 3: Here you see the Tickets page

4Step 4: Click on the Inbox dropdown

5Step 5: Select "Resolved (Email)" to filter by resolved tickets

6Step 6: Now you see only resolved tickets

7Step 7: Click the Inbox dropdown again to switch filters

8Step 8: Select "All Tickets" to return to the full list

9Step 9: Click "Filters" to access advanced filtering

10Step 10: Click "+ Add filter" to create a custom filter

11Step 11: Select "Status" from the filter options

12Step 12: Click the status dropdown to select a value

13Step 13: Select "Open" to filter for open tickets

14Step 14: Click "+ Add filter" to add another filter

15Step 15: Select "Assigned To" from the filter options

16Step 16: Click the "All Users" dropdown

17Step 17: Select a team member from the dropdown

18Step 18: Now you see tickets matching both filters

19Step 19: Select multiple tickets using the checkboxes

20Step 20: Click "Actions" to see bulk action options

21Step 21: Click "Update Tickets" to bulk update

22Step 22: Select "Resolved" from the status dropdown

23Step 23: Click "Update Tickets" to apply the changes

24Step 24: The bulk update was successful

Ready to transform your support?

Ticket filtering

Overview

1Step 1: Click on the inbox icon in the sidebar

2Step 2: Click "View all" to see the complete ticket list

3Step 3: Here you see the Tickets page

4Step 4: Click on the Inbox dropdown

5Step 5: Select "Resolved (Email)" to filter by resolved tickets

6Step 6: Now you see only resolved tickets

7Step 7: Click the Inbox dropdown again to switch filters

8Step 8: Select "All Tickets" to return to the full list

9Step 9: Click "Filters" to access advanced filtering

10Step 10: Click "+ Add filter" to create a custom filter

11Step 11: Select "Status" from the filter options

12Step 12: Click the status dropdown to select a value

13Step 13: Select "Open" to filter for open tickets

14Step 14: Click "+ Add filter" to add another filter

15Step 15: Select "Assigned To" from the filter options

16Step 16: Click the "All Users" dropdown

17Step 17: Select a team member from the dropdown

18Step 18: Now you see tickets matching both filters

19Step 19: Select multiple tickets using the checkboxes

20Step 20: Click "Actions" to see bulk action options

21Step 21: Click "Update Tickets" to bulk update

22Step 22: Select "Resolved" from the status dropdown

23Step 23: Click "Update Tickets" to apply the changes

24Step 24: The bulk update was successful

Ready to transform your support?