Agent prompting

Setup guide for agent-prompting

Category:Guide

• How to access the agent editor

• Configure agent role, tone, and behavior

• Add custom prompt sections

• Test your changes with the simulator

• Save and activate your agent version

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Agent prompting

Setup guide for agent-prompting

Category:Guide

• How to access the agent editor

• Configure agent role, tone, and behavior

• Add custom prompt sections

• Test your changes with the simulator

• Save and activate your agent version

Book a Demo

Ready to transform your support?

Get a personalized walkthrough of Wilmo tailored to your business. Our team will show you exactly how AI can automate your customer support.

30-minute personalized demo

See results in your first week

“Incredible. Many of the responses Wilmo writes are better than what humans do. And Wilmo takes real actions, which none of the others I've tried have done.”

Søren Nielsen · Viamaja · 85% on Autopilot

Date & Time

Your Details

Agent prompting

Overview

1Step 1: Click on the agents tab in the sidebar

2Step 2: Click on your email agent

3Step 3: Here you see the complete agent view

4Step 4: Click on the search field to select a ticket

5Step 5: Select a ticket from the list

6Step 6: Use H1 and H2 to organize your prompts

7Step 7: Add a new prompt section by typing a headline

8Step 8: Write your prompt instruction under the headline

9Step 9: Click "Save" to save your changes

10Step 10: Click "Simulate" to test your changes

11Step 11: Review the simulated response

12Step 12: Notice the version number has increased

13Step 13: Click "Set Active" to activate this version

14Step 14: Review permissions and click "Set Active" to confirm

15Step 15: Your new version is now active

Ready to transform your support?

Agent prompting

Overview

1Step 1: Click on the agents tab in the sidebar

2Step 2: Click on your email agent

3Step 3: Here you see the complete agent view

4Step 4: Click on the search field to select a ticket

5Step 5: Select a ticket from the list

6Step 6: Use H1 and H2 to organize your prompts

7Step 7: Add a new prompt section by typing a headline

8Step 8: Write your prompt instruction under the headline

9Step 9: Click "Save" to save your changes

10Step 10: Click "Simulate" to test your changes

11Step 11: Review the simulated response

12Step 12: Notice the version number has increased

13Step 13: Click "Set Active" to activate this version

14Step 14: Review permissions and click "Set Active" to confirm

15Step 15: Your new version is now active

Ready to transform your support?