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Copilot vs Autopilot
Two modes for your AI agent. Copilot drafts for human review. Autopilot handles tickets end-to-end.
Copilot
AI drafts a response. A human reviews, edits, and sends it.
Autopilot
AI handles the entire ticket — sends responses, updates status, and assigns team members.
Capabilities
Copilot
Autopilot
Knowledge
Search documents & FAQs
Find similar tickets
Look up past solutions
Read skills
Integrations
Look up orders
Track packages
Check inventory & products
Look up customers
Cancel orders
Approve
Auto
Process refunds
Approve
Auto
Create returns
Approve
Auto
Responses
Draft responses
Send responses directly
Ticket management
Update ticket status
Assign team members
Run fraud checks
See it in action
5-minute walkthrough of Autopilot, Copilot, and the tag controls.
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