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The customer needs a refund

Inbox · Mission 6: Orders, shipping and returns

The customer needs a refund

Ask Alma to make the refund, and approve the action when it appears. Nothing happens in your systems until you click Approve.

0:00 / 0:06

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Clip from the chapter “Orders, shipping and returns” · 0:43–0:50

How to do it · 4 steps

1Pick Ask Alma in the composer and type what should be refunded, e.g. "refund the shipping".
2Read the action in the conversation, and click Approve (or Reject).
3Read Alma's draft.
4Send the reply to the customer.

Practice it: Orders, shipping and returnsTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“How do I refund a customer?”
“Refund the shipping”
“refund an order”
“money back to the customer”

Related answers

InboxAsk Alma to do something on the order“Can Alma refund the shipping for me?”See the answer
InboxThe customer hasn't received the parcel“Where is my order?”See the answer
InboxI sent the reply without approving Alma's action“I sent before I approved”See the answer

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