Do it yourself in a copy of Wilmo for Wilmo Shop. Mistakes are free, and nothing is sent to anyone.
PracticeNothing is sent to real customersWilmo Shop · a replica of the Wilmo inbox
All open tickets
The zip broke - can I swap them?2m
Wants to swap the jeans from order #WS10482, the zip broke
Emma Clarke
#SHOP-1001Open
Where is my parcel?9m
Asks when order #WS10491 arrives and where to pick it up
Liam Walsh
#SHOP-1002Open
Swap a UK 5 for a UK 614m
Wants to swap her Chelsea boots from a UK 5 to a UK 6 (#WS10505)
Anna Brooks
#SHOP-1004Open
Return label doesn't work22m
Has sent the jacket back, wants to know when he gets his money
Peter Doyle
#SHOP-1005Open
Cancel my order31m
Ordered twice by mistake and wants one cancelled
Sean Murphy
#SHOP-1006Open
Hole in the jumper1h
The jumper has a small hole by the sleeve, wants money off or a swap
Lucy Price
#SHOP-1008Open
Invoice with VAT number1h
Wants an invoice with the company name and VAT number
Karen Holt
#SHOP-1003Open
I want to talk to a human1h
Unhappy with the wait, wants to talk to a person
Henry Shaw
#SHOP-1010Open
Parcel arrived damaged1h
The vase was broken on delivery (#WS10476)
Nina Scott
#SHOP-1011Open
Discount code doesn't work2h
The code WILMO10 is rejected at checkout
Tom Kirby
#SHOP-1042Open
Wrong colour dress3h
Got a green dress instead of the blue one she ordered
Charlotte Fox
#SHOP-1007OpenSH
Where is my parcel?
Liam Walsh 9m
Hi
I ordered a coat 4 days ago (order #WS10491). When will it arrive, and where do I pick it up?
Kind regards Liam
Toliam.walsh@example.comCcBcc
Mission 6 of 6 · practice0 of 5
Answer parcels and returns
Liam wants to know where his parcel is, and Peter is waiting for money for a return. The answers are in the info panel.
The film shows Smartpack, this practice Shipmondo and Revershero. They are examples: what you see in the info panel depends on the systems your shop uses.
- 1Find Liam's order
Open the info panel on #SHOP-1002 and expand order #WS10491 under Shopify orders.
⌘I/CtrlI - 2Follow the tracking
- 3Reply to Liam and resolve the ticket
- 4Find Peter's return
- 5What does Peter get back?
Now: Find Liam's order