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Ask Alma to do something on the order

Inbox · Mission 5: Work together

Ask Alma to do something on the order

Choose Ask Alma and write what should happen, for example "Refund the shipping". Alma looks up the order, prepares the action in the conversation and writes it into the reply. Nothing happens in your systems until you click Approve.

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Clip from the chapter “Ask Alma” · 0:15–0:33

How to do it · 4 steps

1Click Ask Alma in the message box and write what Alma should do, for example "Refund the shipping" or "Look up where the parcel is".
2Alma finds the order and prepares the action. The card sits in the conversation with This action requires your approval.
3Check the amount or the item against the order in the info panel, and click Approve (or Reject).
4Read Alma's new draft under Reply and send it to the customer.

Practice it: Work togetherTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“Can Alma refund the shipping for me?”
“Can Alma look up the order?”
“Ask Alma to create a return label”
“alma should do something in shopify”

Related answers

InboxThe customer needs a refund“How do I refund a customer?”See the answer
InboxAsk Alma to rewrite a draft“How do I ask Alma to make the reply shorter?”See the answer
InboxThe customer hasn't received the parcel“Where is my order?”See the answer

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