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A ticket ended up in spam

Inbox · Mission 2: Find anything

A ticket ended up in spam

Search for the ticket and look under Also in Spam: search keeps spam apart. Open it and click Reprocess, so it's no longer spam and Alma can pick it up again.

0:00 / 0:06

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Clip from the chapter “Search” · 0:40–0:47

How to do it · 4 steps

1Press ⌘K (Mac) or Ctrl+K (Windows) and search the customer's name or email.
2Click Also in Spam below the search results.
3Open the ticket. It says Marked as spam.
4Click Reprocess. You can also change the status at the top of the ticket.

Practice it: Find anythingTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“A real customer ended up in spam”
“How do I find an email in spam?”
“email marked as spam by mistake”
“Remove spam from a ticket”

Related answers

InboxI can't find a ticket“Where is the email the customer sent?”See the answer
InboxI want to work faster“What keyboard shortcuts are there?”See the answer
SetupCustomer emails aren't arriving in Wilmo“Emails aren't coming in”See the answer

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