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I can't find a ticket

Inbox · Mission 2: Find anything

I can't find a ticket

Press ⌘K (Mac) or Ctrl+K (Windows) and search a name, email, ticket number or a word from the message. Search finds resolved tickets too.

0:00 / 0:36

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Clip from the chapter “Search” · 0:03–0:40

How to do it · 4 steps

1Press ⌘K / Ctrl+K.
2Type the customer's name or email, the ticket number, or a word from the message, like "zip".
3If all you have is an order number, switch to the Orders tab.
4Still nothing? Check Also in Spam.

Practice it: Find anythingTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“Where is the email the customer sent?”
“I can't find the case”
“find ticket number”
“How do I search?”

Related answers

InboxA ticket ended up in spam“A real customer ended up in spam”See the answer
InboxI want to work faster“What keyboard shortcuts are there?”See the answer
SetupRename your team or organization“How do I rename our team?”See the answer

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