Setup
Customer emails aren't arriving in Wilmo
Check the email channel first: if the mailbox says Stopped, or the channel says Setup required, connect it again. If you use forwarding, check Logs to see whether the email reached Wilmo.
How to do it · 5 steps
- 1Search for the customer with ⌘K / Ctrl+K and look under Also in Spam. The email may have come in as spam.
- 2Open Settings > Connections > Channels. Setup required or Finish setup next to Email means the channel isn't finished.
- 3Gmail or Outlook: if the mailbox says Stopped, click Continue with Google or Sign in with Microsoft again.
- 4Forwarding: open the Logs tab on the email channel. No inbound emails? Check the forwarding at your email provider.
- 5Gmail doesn't forward emails sitting in Gmail's own spam. Create a filter with Never send it to Spam.