Do it yourself in a copy of Wilmo for Wilmo Shop. Mistakes are free, and nothing is sent to anyone.
PracticeNothing is sent to real customersWilmo Shop · a replica of the Wilmo inbox
All open tickets
The zip broke - can I swap them?2m
Wants to swap the jeans from order #WS10482, the zip broke
Emma Clarke
#SHOP-1001Open
Where is my parcel?9m
Asks when order #WS10491 arrives and where to pick it up
Liam Walsh
#SHOP-1002Open
Swap a UK 5 for a UK 614m
Wants to swap her Chelsea boots from a UK 5 to a UK 6 (#WS10505)
Anna Brooks
#SHOP-1004Open
Return label doesn't work22m
Has sent the jacket back, wants to know when he gets his money
Peter Doyle
#SHOP-1005Open
Cancel my order31m
Ordered twice by mistake and wants one cancelled
Sean Murphy
#SHOP-1006Open
Hole in the jumper1h
The jumper has a small hole by the sleeve, wants money off or a swap
Lucy Price
#SHOP-1008Open
Invoice with VAT number1h
Wants an invoice with the company name and VAT number
Karen Holt
#SHOP-1003Open
I want to talk to a human1h
Unhappy with the wait, wants to talk to a person
Henry Shaw
#SHOP-1010Open
Parcel arrived damaged1h
The vase was broken on delivery (#WS10476)
Nina Scott
#SHOP-1011Open
Discount code doesn't work2h
The code WILMO10 is rejected at checkout
Tom Kirby
#SHOP-1042Open
Wrong colour dress3h
Got a green dress instead of the blue one she ordered
Charlotte Fox
#SHOP-1007OpenSH
Hole in the jumper
Lucy Price 1h
Hi
The jumper has a small hole by the sleeve. I'd like to keep it if I can get a bit off. Otherwise I'd like to swap it.
Lucy
Tolucy.price@example.comCcBcc
Mission 5 of 6 · practice0 of 7
Work together without the customer seeing
You need Sophie's OK for a discount, a reply to a mention, Alma's help with a reply, an email to GLS and a new email to a customer.
- 1Ask Sophie in a note
Lucy wants money off for a hole in her jumper. Write a Note on #SHOP-1008 and mention Sophie with @, so she can say yes or no.
- 2Answer your own mention
- 3Ask Alma for a shorter reply
- 4Ask Alma to refund the shipping
- 5Write to GLS
- 6Reply to the customer and wait for GLS
- 7Start a new ticket
Now: Ask Sophie in a note