Luksushund
92% of tickets on Autopilot in 4 days, across 7 markets and 7 languages
How Luksushund went from 400 unanswered emails and weekend work to fully automated multilingual support. One person now handles +5,000 tickets per month across seven countries without breaking a sweat.
0%
Tickets on Autopilot
0
Days to Result
0,000+
Tickets / Month
0
Markets Covered
Customers now get answers the same day, not days later.
48h+
Before Wilmo
300-400 emails in backlog
< 1h
After Wilmo
All tickets combined
< 2m
AI-Only Resolution
Instant multilingual response
Seamlessly connected ecosystem
Wilmo integrated with Luksushund's entire stack to automate support across all 7 markets from day one.
Migrated from Gorgias
Full migration with historical data. AI trained on existing conversations from day one.
Starting from 0% Autopilot to 92% in just 4 days
Day 1: Onboarding
May 26The Wilmo team drove to Luksushund for a full onboarding day. Migrated all historical data from Gorgias. Connected Shopify, SmartPack, and ReturnFlows. AI trained on thousands of past customer conversations across all 7 markets.
Day 2: Go Live
May 27First full day in production. AI immediately started handling product inquiries and order status questions in Danish. The existing 400-email backlog was worked through manually while AI took care of all new incoming tickets.
Day 3: Returns & Shipping
May 28Deep-dive training session on return workflows, reviewed ticket-by-ticket via video call. Reverse-engineered the full process by creating test orders in Shopify and tracing each step through ReturnFlows. SmartPack activated for 'where is my order' tracking lookups.
Day 4: 92% Autopilot
May 29All 7 languages running on autopilot: Danish, German, Dutch, French, Finnish, Norwegian, and Swedish. Order modifications, exchanges, complaints, and shipping inquiries all handled end-to-end. Customers leaving 5-star Trustpilot reviews without knowing they were talking to AI.
A breakdown of support volume
Shipping and returns make up the majority of inquiries, all handled on Autopilot.
Before & After Wilmo
See how Luksushund transformed their customer support operations
Before
Manual support via Gmail
Response Time
48+ hours (300-400 email backlog)
Availability
One person, business hours only
Consistency
Manual copy-paste translation workflow
Scalability
Could not scale to 7 markets
After
AI-powered with Wilmo
Response Time
Under 2 minutes
Availability
24/7, all 7 languages
Consistency
Native-quality responses every time
Scalability
7 markets, one person, no extra hires
“I have to admit, I'm completely blown away. It works incredibly well. We're getting five-star Trustpilot reviews praising our fast, friendly customer service, and customers have no idea they're talking to AI.”
Frederik R. Simonsen
CEO, Luksushund & Staey
“I actually took time off. I haven't done that in a while. I came in Monday morning and was just happy. There were barely any emails waiting because they'd been handled on autopilot. Absolutely fantastic.”
Anika Brønd
Head of Customer Service, Luksushund
Ready to automate your customer support?
Join Luksushund and other leading e-commerce brands running 90%+ of tickets on autopilot with Wilmo, in any language.
“I have to admit, I'm completely blown away. It works incredibly well. We're getting five-star Trustpilot reviews, and customers have no idea they're talking to AI.”
Frederik R. Simonsen · CEO, Luksushund · 92% on Autopilot