Oversized Lifting Club
84% of tickets on Autopilot, 231k DKK saved per year
How Oversized Lifting Club put 84% of customer tickets on Autopilot in just 36 days — saving 231k DKK per year. AI handles responses and actions like refunds, size exchanges, and order updates automatically.
0%
Tickets on Autopilot
0k DKK
Saved / Year
0h
AI Resolution Time
The numbers that matter
of all support tickets handled automatically
0k DKK
Saved per year
0 days
To full automation
58h
January Average
8h
February Average
Seamlessly connected ecosystem
Wilmo integrates with your existing tools to power intelligent automation
Migrated from Gmail
One-click migration in 5 minutes — syncs all data
Starting from 0% Autopilot to 84% in just 36 days
Migrates from Gmail to Wilmo
Jan 22All historical tickets and data imported seamlessly via Gmail integration. AI trained on all previous customer conversations.
Size & Fit Inquiries
Jan 28AI agent answers sizing questions using product data and fit guides, helping customers choose the right size for apparel.
Order Cancellations
Feb 2AI agent automatically cancels orders in Shopify when customers request it, then sends confirmation email.
Returns & Exchanges
Feb 8Return requests and size exchange instructions now fully automated. AI guides customers through the entire return process via Returnflows.
Shipping Inquiries
Feb 15AI looks up orders in Shopify & Shipmondo, finds tracking from Postnord, GLS, Bring, and DAO, then checks delivery status before responding.
Pre-Sales & Product Info
Feb 22Product questions about materials, fit, and availability answered by AI. Pre-sales inquiries handled automatically.
84% Autopilot Achieved
Feb 27Reached 84% of tickets on Autopilot within 36 days of migrating to Wilmo — from 0% to full automation.
A breakdown of support volume
Shipping and returns make up the majority of inquiries, all handled on Autopilot.
Before & After Wilmo
See how Oversized Lifting Club transformed their customer support operations
Before
Manual support via Gmail
Response Time
58 hours average
Availability
Business hours only
Consistency
Varies by team member
Scalability
Limited by team size
After
AI-powered with Wilmo
Response Time
2 hours average
Availability
24/7 instant response
Consistency
100% accurate every time
Scalability
Unlimited capacity
Ready to automate your support?
Join Oversized Lifting Club and other leading e-commerce brands saving thousands every month with Wilmo's AI customer support.