Final test · 10 tasks · no time limit
Final test · Inbox course
10 mixed tasks in the practice area, like a real shift. You choose what to do. 8 right earns your diploma.
Before you start
- 6 missions
- Mistakes are free. You see what would have happened, and why.
- Nothing is sent. Your result stays in your browser.
PracticeNothing is sent to real customersFinal test · 10 mixed tickets · Ticket 1 of 10
All open tickets
Crack in the mirror1m
The mirror arrived with a crack
Sarah Mills
#SHOP-1101Open
The zip broke - can I swap them?2m
Wants to swap the jeans from order #WS10482, the zip broke
Emma Clarke
#SHOP-1001Open
Where is my parcel?9m
Asks when order #WS10491 arrives and where to pick it up
Liam Walsh
#SHOP-1002Open
Swap a UK 5 for a UK 614m
Wants to swap her Chelsea boots from a UK 5 to a UK 6 (#WS10505)
Anna Brooks
#SHOP-1004Open
Return label doesn't work22m
Has sent the jacket back, wants to know when he gets his money
Peter Doyle
#SHOP-1005Open
Cancel my order31m
Ordered twice by mistake and wants one cancelled
Sean Murphy
#SHOP-1006Open
Hole in the jumper1h
The jumper has a small hole by the sleeve, wants money off or a swap
Lucy Price
#SHOP-1008Open
Invoice with VAT number1h
Wants an invoice with the company name and VAT number
Karen Holt
#SHOP-1003Open
I want to talk to a human1h
Unhappy with the wait, wants to talk to a person
Henry Shaw
#SHOP-1010Open
Parcel arrived damaged1h
The vase was broken on delivery (#WS10476)
Nina Scott
#SHOP-1011Open
Discount code doesn't work2h
The code WILMO10 is rejected at checkout
Tom Kirby
#SHOP-1042Open
Wrong colour dress3h
Got a green dress instead of the blue one she ordered
Charlotte Fox
#SHOP-1007OpenSH
Crack in the mirror
Sarah Mills 1m
Hi
The mirror I got yesterday has a crack in the corner. What can you do?
Sarah
Tosarah.mills@example.comCcBcc
Final test · no time limit
Final test
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Pass: 8 of 100 right
Inbox · ticket 1
Crack in the mirror
Sarah writes that her mirror has a crack. You need to see a photo before you can do anything.
Reply to Sarah and ask her to send a photo of the crack. Send it so the ticket waits for her.