Setup
Let Alma wait a moment before she replies
Under AI response timing on the email channel you choose how long Alma waits. If the customer writes again in the meantime, the timer restarts, so Alma answers everything at once.
How to do it · 4 steps
- 1Open Settings > Connections > Channels and click the cell next to Email.
- 2Find AI response timing.
- 3Choose a delay at Wait before AI responds.
- 4New customer messages restart the timer.