Setup
Turn Alma on for email, chat or Instagram
Wilmo turns the AI agent on or off for each channel together with you. Settings > Agents shows which agents are on. What Alma may answer on her own, you decide yourselves in Training.
How to do it · 4 steps
- 1Open Settings > Workspace > Agents.
- 2See which AI agents are on for your team, for example Email AI agent and Instagram DM AI agent.
- 3To turn an agent on or off, write to Wilmo.
- 4Whether Alma replies on her own or writes drafts, you decide in Training with Copilot and Autopilot.