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How to adjust a draft before you send

Inbox · Mission 4: Reply with Alma

How to adjust a draft before you send

Check the draft against the order in the info panel, and adjust it before you send: edit the text yourself, or ask Alma with Ask Alma. If you want Alma to reply your way next time, save your version as the ideal response.

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Clip from the chapter “The conversation” · 0:25–0:41

How to do it · 5 steps

1Check the facts in the info panel, such as the order or Previous tickets.
2Edit the draft directly, or pick Ask Alma and type what she should change, for example "make it shorter".
3Read it through, then send.
4Above a sent reply you see how much it was edited, for example "edited 12%". Click it and choose Set Ideal Response to save your version.
5If it's a new rule or policy, write a Note that @mentions whoever trains Alma, so Alma learns it.

Practice it: Reply with AlmaTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“How do I change Alma's draft?”
“Can I rewrite Alma's reply in my own words?”
“The reply should sound the way we usually write”
“How does Alma learn how we like to reply?”

Related answers

InboxAsk Alma to rewrite a draft“How do I ask Alma to make the reply shorter?”See the answer
InboxI sent the reply without approving Alma's action“I sent before I approved”See the answer
InboxThe customer wants to exchange or return“The customer wants a different size”See the answer

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