Loading...

We're hiring sellers and developers!Apply now

Platform Autopilot Chatbot

Integrations Cases Academy Positions Pricing

Log in Book a Demo

New to WilmoNew to Wilmo AnswersFind answers

Academy
Find answers
Ask a teammate without the customer seeing

Inbox · Mission 5: Work together

Ask a teammate without the customer seeing

Pick Note in the composer, type @ and choose your teammate. The composer turns yellow, and the customer never sees it.

0:00 / 0:16

Transcript · synced

Click a line to jump there

Clip from the chapter “Notes and mentions” · 0:00–0:17

How to do it · 4 steps

1Pick Note in the composer.
2Type @ and choose your teammate.
3Write your question and send.
4Your teammate finds the ticket under Mentions.

Practice it: Work togetherTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“How do I write internally to a teammate?”
“Can I ask my manager inside the ticket?”
“internal message the customer can't see”
“How do I tag a colleague?”

Related answers

InboxA teammate mentioned me“Where do I see when someone tagged me?”See the answer
InboxAsk Alma to rewrite a draft“How do I ask Alma to make the reply shorter?”See the answer
InboxAsk Alma to do something on the order“Can Alma refund the shipping for me?”See the answer

Subscribe to our newsletter

Product updates, new cases, and company news.

AI customer support that feels human. Built for e-commerce.

Product

Product
Autopilot
Channels
Integrations
Pricing

Resources

Demo
Cases
Academy
Integration guides
Setup guides
Changelog
Developers
Status

Migrations

Zendesk
Gorgias
Dixa
Freshdesk
Herodesk

Company

About
Positions
Contact
Brand
News

Legal

Privacy
Terms
DPA
Sub-processors
SLA
IP addresses

© 2026 Wilmo. All rights reserved.