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I want to write to a customer first

Inbox · Mission 5: Work together

I want to write to a customer first

Click New ticket at the top of the sidebar, or press ⇧⌘O (Mac) / Ctrl+Shift+O (Windows). Pick sender and recipient, and write your message.

0:00 / 0:18

Transcript · synced

Click a line to jump there

Clip from the chapter “New ticket” · 0:00–0:18

How to do it · 4 steps

1Click New ticket, or press ⇧⌘O / Ctrl+Shift+O.
2It opens in a new tab.
3Pick sender and recipient, then write the subject and your message.
4Send. Your draft is kept even if you switch tabs in the meantime.

Practice it: Work togetherTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“How do I create a new ticket?”
“Write a new email to a customer”
“new ticket without the customer writing first”

Related answers

InboxA teammate mentioned me“Where do I see when someone tagged me?”See the answer
InboxI need to email the carrier“How do I email the carrier from Wilmo?”See the answer
InboxAsk a teammate without the customer seeing“How do I write internally to a teammate?”See the answer

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