Setup
Create a new tag
An admin creates tags under Tags in the App. You describe in plain words when the tag applies, and Wilmo adds it to new tickets by itself. You use tags for folders and to see what customers write about.
How to do it · 5 steps
- 1Open the App and choose Tags under Training in the sidebar.
- 2Click Create Tag.
- 3Enter a Name and pick a Color.
- 4Under When should this tag be applied?, describe when Wilmo should add it, for example "Apply this tag when the customer asks about a gift card".
- 5Click Create. Then make a folder with the condition Tag in the inbox.