Inbox · Mission 3: Read a ticket
Add a tag to a ticket
Tags say what a ticket is about, such as returns or delivery. Wilmo adds them itself when the customer's email arrives, and you can add more under Details at the top of the ticket. The ticket then shows up in the folders that collect that tag.
How to do it · 5 steps
- 1Open the ticket.
- 2Click the three dots (Details) at the top right, next to Forward conversation.
- 3Under Tags you see the tags the ticket has.
- 4Click Add tag, search under Search tags..., and pick the tag.
- 5The ticket now shows up in folders with a Tag condition for that tag.