Loading...

We're hiring sellers and developers!Apply now

Platform Autopilot Chatbot

Integrations Cases Academy Positions Pricing

Log in Book a Demo

New to WilmoNew to Wilmo AnswersFind answers

Academy
Find answers
Close the ticket when the case is settled

Inbox · Mission 4: Reply with Alma

Close the ticket when the case is settled

Send your last reply with Send & resolve. The ticket leaves your open tickets. If the customer writes again, it opens again on its own.

0:00 / 0:05

Transcript · synced

Click a line to jump there

Clip from the chapter “The composer” · 0:54–1:00

How to do it · 4 steps

1Write your reply to the customer.
2Click the small arrow next to Send, and choose Send & resolve. The shortcut is ⇧⌘↵ / Ctrl+Shift+Enter.
3To close the case without a reply, click the status at the top of the ticket, and choose Resolved.
4If the customer writes again, the ticket is back among the open ones.

Practice it: Reply with AlmaTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“How do I close a ticket?”
“How do I mark the case as resolved?”
“close ticket”
“The case is settled, what now?”

Related answers

InboxThe ticket has to wait for an answer“I'm waiting on the customer, what do I do with the ticket?”See the answer
InboxHow to adjust a draft before you send“How do I change Alma's draft?”See the answer
InboxThe customer wants to exchange or return“The customer wants a different size”See the answer

Subscribe to our newsletter

Product updates, new cases, and company news.

AI customer support that feels human. Built for e-commerce.

Product

Product
Autopilot
Channels
Integrations
Pricing

Resources

Demo
Cases
Academy
Integration guides
Setup guides
Changelog
Developers
Status

Migrations

Zendesk
Gorgias
Dixa
Freshdesk
Herodesk

Company

About
Positions
Contact
Brand
News

Legal

Privacy
Terms
DPA
Sub-processors
SLA
IP addresses

© 2026 Wilmo. All rights reserved.