about 12 min

Reply with Alma

Do it yourself in a copy of Wilmo for Wilmo Shop. Mistakes are free, and nothing is sent to anyone.

PracticeNothing is sent to real customersWilmo Shop · a replica of the Wilmo inbox

All open tickets

The zip broke - can I swap them?2m

Wants to swap the jeans from order #WS10482, the zip broke

Emma Clarke

#SHOP-1001Open

Where is my parcel?9m

Asks when order #WS10491 arrives and where to pick it up

Liam Walsh

#SHOP-1002Open

Swap a UK 5 for a UK 614m

Wants to swap her Chelsea boots from a UK 5 to a UK 6 (#WS10505)

Anna Brooks

#SHOP-1004Open

Return label doesn't work22m

Has sent the jacket back, wants to know when he gets his money

Peter Doyle

#SHOP-1005Open

Cancel my order31m

Ordered twice by mistake and wants one cancelled

Sean Murphy

#SHOP-1006Open

Hole in the jumper1h

The jumper has a small hole by the sleeve, wants money off or a swap

Lucy Price

#SHOP-1008Open

Invoice with VAT number1h

Wants an invoice with the company name and VAT number

Karen Holt

#SHOP-1003Open

I want to talk to a human1h

Unhappy with the wait, wants to talk to a person

Henry Shaw

#SHOP-1010Open

Parcel arrived damaged1h

The vase was broken on delivery (#WS10476)

Nina Scott

#SHOP-1011Open

Discount code doesn't work2h

The code WILMO10 is rejected at checkout

Tom Kirby

#SHOP-1042Open

Wrong colour dress3h

Got a green dress instead of the blue one she ordered

Charlotte Fox

#SHOP-1007OpenSH

The zip broke - can I swap them?

Emma Clarke 16m

My jeans (order #WS10482) arrived on Friday, but the zip broke the first time I wore them. Could you swap them for the same pair in the same size?

You can send them to the Co-op on Camden Road again.

Thanks, Emma

Creating Order

Awaiting approval

1 item - Straight jeans, blue, W31 L32

emma.clarke@example.com

This action requires your approval

Creating Return Label

#WS10482

Awaiting approval

This action requires your approval

Toemma.clarke@example.comCcBcc

Mission 4 of 6 · practice0 of 6

Check and approve Alma's plan

Alma has written a draft and prepared two actions for Emma. You check that it all matches the order, approve and send.

1
Read Emma's message and Alma's draft
Emma wants to swap a pair of jeans. Read her message and Alma's draft in the message box.
What does Alma's draft promise Emma?
2
Check the size on the order
3
Check the parcel shop and address
4
Does it all match?
5
Approve Alma's actions
6
Send and resolve

Now: Read Emma's message and Alma's draft

about 12 min

Reply with Alma

Do it yourself in a copy of Wilmo for Wilmo Shop. Mistakes are free, and nothing is sent to anyone.

PracticeNothing is sent to real customersWilmo Shop · a replica of the Wilmo inbox

All open tickets

The zip broke - can I swap them?2m

Wants to swap the jeans from order #WS10482, the zip broke

Emma Clarke

#SHOP-1001Open

Where is my parcel?9m

Asks when order #WS10491 arrives and where to pick it up

Liam Walsh

#SHOP-1002Open

Swap a UK 5 for a UK 614m

Wants to swap her Chelsea boots from a UK 5 to a UK 6 (#WS10505)

Anna Brooks

#SHOP-1004Open

Return label doesn't work22m

Has sent the jacket back, wants to know when he gets his money

Peter Doyle

#SHOP-1005Open

Cancel my order31m

Ordered twice by mistake and wants one cancelled

Sean Murphy

#SHOP-1006Open

Hole in the jumper1h

The jumper has a small hole by the sleeve, wants money off or a swap

Lucy Price

#SHOP-1008Open

Invoice with VAT number1h

Wants an invoice with the company name and VAT number

Karen Holt

#SHOP-1003Open

I want to talk to a human1h

Unhappy with the wait, wants to talk to a person

Henry Shaw

#SHOP-1010Open

Parcel arrived damaged1h

The vase was broken on delivery (#WS10476)

Nina Scott

#SHOP-1011Open

Discount code doesn't work2h

The code WILMO10 is rejected at checkout

Tom Kirby

#SHOP-1042Open

Wrong colour dress3h

Got a green dress instead of the blue one she ordered

Charlotte Fox

#SHOP-1007OpenSH

The zip broke - can I swap them?

Emma Clarke 16m

My jeans (order #WS10482) arrived on Friday, but the zip broke the first time I wore them. Could you swap them for the same pair in the same size?

You can send them to the Co-op on Camden Road again.

Thanks, Emma

Creating Order

Awaiting approval

1 item - Straight jeans, blue, W31 L32

emma.clarke@example.com

This action requires your approval

Creating Return Label

#WS10482

Awaiting approval

This action requires your approval

Toemma.clarke@example.comCcBcc

Mission 4 of 6 · practice0 of 6

Check and approve Alma's plan

Alma has written a draft and prepared two actions for Emma. You check that it all matches the order, approve and send.

1
Read Emma's message and Alma's draft
Emma wants to swap a pair of jeans. Read her message and Alma's draft in the message box.
What does Alma's draft promise Emma?
2
Check the size on the order
3
Check the parcel shop and address
4
Does it all match?
5
Approve Alma's actions
6
Send and resolve

Now: Read Emma's message and Alma's draft