Setup
Connect Outlook or Microsoft 365
Sign in with Microsoft straight from Wilmo. If you use a shared mailbox like support@, sign in as yourself and enter the mailbox address.
How to do it · 5 steps
- 1Open Settings > Connections > Channels and click the cell next to Email.
- 2Under How do you receive customer emails?, choose Outlook.
- 3Click Sign in with Microsoft and sign in.
- 4Shared mailbox: click Use a shared mailbox (support@…), enter the address, and click Connect shared mailbox. You need Full Access and Send As on that mailbox.
- 5If it says Admin approval needed, click Copy approval link and send it to your IT admin. It takes one click.