Connect Claude

1. Step 1

   Open connectors

   In claude.ai, go to Settings > Connectors and click Add custom connector.

2. Step 2

   Paste the URL

   Name it Wilmo and paste the server URL below. Click Add.

3. Step 3

   Sign in with Wilmo

   Click Connect. Sign in to Wilmo as an organization admin, pick the organization, and allow Claude.

4. Step 4

   Ask

   Start a chat and ask about your support. Claude calls Wilmo when it needs to.

https://app.wilmo.ai/api/mcp

Every team of the organization you picked, read-only. Claude cannot send replies, change tickets or see settings. These are its tools:

• list_teamsList the teams of the organization
• list_ticketsSearch and filter support tickets
• get_ticketRead one ticket and its conversation
• get_ticket_analyticsGet ticket analytics for a period

Analytics tools (Autopilot metrics, dashboards and reports) appear too when analytics reports are switched on for your organization. Things to ask:

• Which customers wrote about late deliveries this week, and what did we answer?
• Summarize the open tickets in the German team.
• Read ticket 4812 and draft a short internal note on what went wrong.

Claude Desktop uses the connectors of your Claude account: add it once in claude.ai and it is there. In Claude Code, add the server, then run /mcp and sign in with Wilmo.

claude mcp add --transport http wilmo https://app.wilmo.ai/api/mcp

Any other MCP client that supports remote servers with OAuth connects to the same URL.

For Claude Code in a script or CI, send a key as a header and skip the browser. A team API key (Settings > API keys) reads its own team. An organization key (Settings > Connected apps) reads every team.

claude mcp add --transport http wilmo https://app.wilmo.ai/api/mcp \
  --header "Authorization: Bearer $WILMO_API_KEY"

A key with the right scope can also call list_skills (read:skills), list_tags (read:tags), get_ticket_counts (read:team), which a Claude connection cannot.

In Wilmo, open Settings > Connected apps and click Revoke next to Claude. Its access stops at once. Removing the connector in Claude stops Claude from asking, but only Revoke in Wilmo ends the access. Access also ends if the admin who connected is no longer an organization admin.