Inbox course · 6 missions · about 75 min
75 minutes, and you are ready.
Learn to work fast and safely in the Wilmo inbox. Every mission has four short steps: watch a film, practice it yourself, answer three questions, done. Stop any time and pick up where you left off.
- 1The inbox in 3 minutesYou know where everything is in the inbox, and which tickets to take first. So no customer waits too long, and you never answer the same customer twice.10 min
Not startedStart - 2Find anythingYou find any ticket or order in seconds, and work on several at once. The customer gets an answer right away instead of you searching through other systems.10 min
Not startedStart - 3Read a ticketYou understand a ticket fast: who the customer is, what happened, and who owns it. So you answer precisely and never ask the customer for something you already know.12 min
Not startedStart - 4Reply with AlmaAlma prepares the reply and the actions, and you have the final say. You check the draft and the actions against the order, approve, and send with the right status. Your yes is what sets things in motion, so the customer always gets a reply you stand behind.12 min
Not startedStart - 5Work togetherYou get help from teammates, from Alma and from carriers without the customer seeing it, and you start conversations yourself. Under Ask Alma you give Alma a task: she rewrites the reply, looks things up and prepares actions, so the work is done for you, and you still decide what gets approved and sent. Everything stays in the ticket, so everyone sees the whole story.12 min
Not startedStart - 6Orders, shipping and returnsYou answer "Where is my parcel?" and return questions in seconds, without logging in anywhere else. The order, the tracking and the return sit right next to the ticket.10 min
Not startedStart - Final test8 of 10 right earns your diploma.10 min
Not startedTake the final test
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