Setup
Look at tickets without teammates seeing it
Admins can turn on Incognito browsing under Settings > Inbox. Then you can review tickets without your avatar showing up for teammates, who would otherwise think you're on it.
How to do it · 4 steps
- 1Open Settings > Personal > Inbox.
- 2Turn on Incognito browsing.
- 3Turn it off again when you reply yourself, so teammates see you're on it.
- 4If you don't see the row, you're not an admin.