Setup
Open tickets in tabs, or one at a time
Under Settings > Inbox you decide how you work in the inbox: Ticket tabs gives every ticket its own tab, and Ticket appearance decides what the list shows.
How to do it · 4 steps
- 1Open Settings > Personal > Inbox.
- 2Ticket tabs on: every ticket gets its own tab. Off: opening a ticket replaces the current one.
- 3Under Ticket appearance, choose Customer (Name or Email) and Summary (1 line or 2 lines).
- 4Under Conversation, choose whether signatures in received mail are shown or folded.