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Hand a ticket to a teammate

Inbox · Mission 3: Read a ticket

Hand a ticket to a teammate

Click the assignee at the top of the ticket (it says Unassigned when nobody has it) and pick your teammate. Add a note with @ if they need context.

0:00 / 0:03

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Clip from the chapter “The top of the ticket” · 0:22–0:26

How to do it · 4 steps

1Open the ticket.
2Click Unassigned (or the name of whoever has it now) at the top of the ticket.
3Pick your teammate.
4Optionally write a Note with @ and their name, so they know what it's about.

Practice it: Read a ticketTry it yourself in a copy of Wilmo. Nothing is sent.

Asked in other ways

“How do I give a ticket to a teammate?”
“Can I pass this case to my colleague?”
“assign ticket to someone else”
“My teammate should take over this customer”

Related answers

InboxThe customer writes in another language“The customer writes in French, what do I do?”See the answer
InboxThe customer wants a human“The customer doesn't want to talk to a bot”See the answer
InboxFind a customer's earlier tickets“The customer says she has written before”See the answer

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